Breville Juicer: Stopped working – Excellent Customer Service

Posted by on August 5, 2014 at 10:08 am.

A few weeks ago, I noticed that my Breville 800JEXL Juice Fountain was acting weird. Instead of the strong whirring noise I’d hear, it sounded weak. It still worked, but it appeared to be a bit sluggish.

That was a cause for concern, but it kept happily juicing everything I tossed at it, until about a week ago when it simple said, “I’ve had enough!” and stopped working completely.

Breville 800JEXL Juice Fountain Elite Stainless Steel

Breville 800JEXL Juice Fountain Elite Stainless Steel

The good news is, that the Breville has a one year warranty on their juicers. I think it should be longer.  Yesterday I finally got around to calling and letting them know my issues.

Breville – Pleasant Customer Service experience

Patty, the representative I spoke with, was pleasant. We chatted briefly how surprised we were that this happened. I’ve read a lot of good reviews about their juicers and the negative reactions are in the minority. She also told me that I needed too…

  1. Submit a copy of my invoice electronically
  2. Submit the Batch Code which can be found on the bottom of the device.

She also informed me over the phone, and through a follow up email, that the turn around time to review the submitted information is 48 hours. I received a response later the same day and this morning, I dropped off the boxed Breville at my local Federal Express store.

Breville – Quick turn around time with communication

When I arrived at work, Breville had already sent me a mail letting me know that my new Breville would be on its way to my home within 48 hours. Now that’s good customer service. Until my Breville arrives, I’m using my Green Star exclusively. It’s a twin-gear juicer and produces juice at a much slower rate. It yields a bit more juice too. I’ve had it for about seven years.

 

Would I purchase another Breville?

You bet I would, as I already mentioned I had read numerous positive reviews about the product, I honestly think I got a dud. Also, their customer service has more than made up for the minor irritation that a non-working juicer has caused.

 

Breville Contact Information
USA Contact Information
Online Form: Ask Us
Toll free phone number: 1-866-BREVILLE (1-866-273-8455)
Hours of operation: 8am to 5pm (Pacific Time)
Monday through Friday, excluding holidays
Head Office Address: 19400 S. Western Ave
Torrance, CA 90501
(Please do not return product to this address
without speaking to Breville and obtaining
a Return Authority number.)

 

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