Tuesday, when my circular knitting needles arrived from Knit Picks, I thoroughly checked them out just to make sure everything was fine.
All past the Opal test with the exception of one of the size 4 circular needle tips. It was slightly bent at the part where you screw the needle onto the cable. I could have called Knit Picks toll free number that day; 1-800-574-1323. I didn’t. But, I did call about thirty minutes ago.
Knit Picks customer service
When I was researching interchangeable knitting needles, part of my research included customer service. That, to me at least, is as important as the product. I must say the comments, I’ve read about Knit Picks customer service has been impressive, and while I wasn’t expecting to need them I’m pleased with the service I received. The customer service lady I spoke to was polite. After I gave her my #order number, and told her the reason for my call, she told me that I should receive my interchangeable needle replacement within 5-14 days. She also told me that folks on the East coast tend to receive there shipments sooner. Based on the speed that I received my Knit Picks nickel plated circular needles (earlier this week). I wouldn’t be surprised if I get my size 4 knitting needle a bit faster.
While I could have gotten my Knit Picks nickel plated needles cheaper on Ebay, I chose to purchase directly from Knit Picks, that way if I ever had any issues with the needles, based on their customers reviews, I knew I’d be able to replace an item without an issue.
Because of the awesome needles, and the amazing customer service received, I’ll definitely be purchasing from Knit Picks again.